Refund, pause & reschedule policy
Parents look for this page before they pay, which is exactly why it exists as its own page rather than as a line in the terms.
Last updated: [CONFIRM: date this policy was reviewed]
Refunds
[CONFIRM: refund window and terms — how many days after the first paid class, and whether a pro-rata refund applies mid-month]
What we can state now without qualification: the demo class is free and carries no obligation, there is no admission fee to lose, and nothing is locked into an annual contract.
Pausing
[CONFIRM: pause policy — maximum pause length, whether the seat is held, and whether fees carry forward]
Families pause for exams, for travel, and sometimes because a child needs a break from chess. The third reason is as legitimate as the other two, and asking for it will not be treated as a problem.
Rescheduling a class
[CONFIRM: number of free reschedules per month and how much notice is required]
Where a class is missed, we will always tell you what was covered so your child can catch up before the next session.
If we cancel
If we cancel a class for any reason — coach illness, a public holiday, anything else — it is rescheduled or credited in full. You never lose a class because of us.
Switching format or track
Moving between online and in-person, or between age tracks, costs nothing and repeats nothing: the curriculum and levels are identical across both formats. Where a child is moved up or down a track, we speak to you first and explain why.
How to request any of this
WhatsApp +91 82174 25648 or email [CONFIRM: hello@64moves.com]. A person reads it. We will confirm in writing what has been agreed, so that there is a record for both of us.